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LOCATION AND BUSINESS HOURSPLACING YOUR ORDERDELIVERY SERVICEGENERAL RENTAL QUESTIONSWEBSITE HELPCAREERS AND EMPLOYMENT
LOCATION AND BUSINESS HOURS | | |  Where is AAA located? | | |  Our showroom, offices and warehouse are located at: 3020 West 167th Street in Markham, Illinois. (1/2 block west of 167th & Kedzie)
We are about 1/2 hour south of the Loop.
We deliver thru out the entire Chicagoland area daily.
We are conveniently located within blocks of I 57, I 294 and I 80 exits. We welcome your visit to our state-of-the-art facility. | Back to Top |
PLACING YOUR ORDERDELIVERY SERVICE | | | Do you deliver? | | | Yes we do. We have one of the largest delivery fleets among rental companies in the Midwest. Our uniformed crews serve the entire Chicagoland area on a daily basis. We also serve national clients as well.
Fees for delivery service are based upon location and specific services requested. Seasonal minimums may apply. Ask your rental representative for details. | | Back to Top | | | | Can I pick up and return my order myself? | | | Yes! Our convenient facility and time tested procedures make this a great way to go. Please allow time to inspect and count your order. Save money by returning on time. Returns are due before noon on the next open day following your event.
We'll be happy assist you in loading and unloading your equipment. However due to insurance regulations, our personnel cannot enter or climb on your vehicle. Please bring rope or bungees with you when picking up in order for you to secure your load. | | Back to Top | | | | What are your hours for delivery and pick up?
| | | You may specify morning (8am-noon) or afternoon (noon-5pm) service and we will do our best to accommodate you. You are welcome to call us the morning of service and we will do our best to provide you with a more accurate time range for your stop.
On any given day we have several trucks on the road to service our customers. Each truck may make several stops. Sometimes due to unforseen circumstances, a driver may be detained at one location, which unfortunately delays the rest of the routed stops. It is best to have us deliver your order the day before your event. There will be no additional rental charges incurred.
If timing is critical, we can arrange 'Time Specific' service. | | Back to Top | | | | Can I specify a delivery / pick up time? | | | Absolutely. For some events, a 'Time Specific', 'Off Hours' or 'Same Day' delivery / pick up may be necessary. We're happy to accommodate your special requests for a nominal additional fee. Please make these arrangements as early as possible before your event. | | Back to Top | | | | What services should I expect when the truck arrives?
| | | Standard delivery service includes unloading and neatly stacking equipment on the dock, in the garage or any another mutually convenient place within a reasonable distance of our truck. Equipment should be returned and stacked in the same location for our crew to pick up following your event.
Our rates do not include carrying of equipment up or down stairs, or more than 50 feet from our truck. If necessary, 'Special Service' arraingments can be made in advance of for a nominal fee. We will be happy to accomidate your special needs. Please allow time to inspect and count all equipment upon delivery, and to verify our counts upon pick up. Discrepancies must be addressed at the time of service.
Unless you are a 'Charge' customer, the balance of rental charges and deposit if applicable is expected upon delivery of your order. | | Back to Top | | | | Does AAA set up and take down the rental equipment? | | | Some items, such as tents, staging, flooring etc. require professional set up. This service is included in the rental rate.
Full service set up and take down of other items, such as tables and chairs are available at a nominal additional charge. These arrangements must be made before your scheduled service. | | Back to Top | | | | What if I would like to add to my order or reduce my order once it has been delivered? | | | You may pick up additional equipment from us, or if time allows it, we will make another delivery to your location for an additional delivery charge plus a rush charge if applicable.
Our trucks usually leave for their routes early in the morning. Once equipment has left our warehouse to be delivered to you, we unfortunately cannot reduce or cancel the rental charges. | | Back to Top |
GENERAL RENTAL QUESTIONS | | | What do I do if something is missing or breaks? | | | We insist that you inspect and count all rental items when received to ensure that everything that is stated on the contract is in good order. Any discrepancies should be reported to our office immediately and we will try to correct the problem or adjust your contract prior to your event. Please do not wait until after your event to report any discrepancies.
You are responsible for the security of our equipment while in your possession. Please make sure that all items are in a secure location and protected from the weather. Missing and broken items are billed at replacement value and these charges are payable upon 'closing' of your order. If items are found after this time, we will promptly issue you a refund. | | Back to Top | | | | Regarding prices, what is a 'rental period'? | | | Most items are rented for use during a single day event. A rental period for most party items usually includes two nights out. For example:
If you pick up your order on Wednesday, it is due to be returned to us on Friday before noon.
If you pick up your order on Friday in the winter, it is due to be returned to us on Monday before noon.
If you pick up your order on a Friday in the summer, it is due to be returned to us on Sunday before noon.
If we have delivered your order to you, the rental period for a one day charge ends upon our pick up of the order. For policies regarding the rental period for MULTIPLE DAY EVENTS and for items that are rented on a weekly or monthly basis, consult with your rental representative. Generous extended term rates are available for most items, but ONLY when arranged in advance of the rental period. | | Back to Top | | | | What if I would like to rent something that I don't see listed? | | | Please call us! We are constantly adding new items to our inventory and if we can't provide it, we'll be happy to point you in the right direction. | | Back to Top | | | | Do I have to clean my equipment before returning it? | | | Yes. For most items, all that we ask is that you return equipment in the same condition as you received it. Linen just needs to be dry, shaken out and placed in the return bag provided. Food service items must be well rinsed and free of any food, oils or beverage residue. Canopies and fun jumps must be dry and free of soil, leaves and other debris. Tables must be free of staples etc. Cleaning charges are at least 50% of the daily rental rate and are payable upon return. Please ask your rental representative any questions that you may have regarding our cleaning policy. | | Back to Top | | | | Can I view a sample rental contract online? | | | Yes. You can view the AAA Rental System contract by clicking here. | | Back to Top | | | | Can AAA Rental System help a non-profit organization with equipment needs at a discount? | | | When delivery and pick up service is not required, AAA may offer an immediate 10% discount (with minimum restrictions) upon request. For other requests please fill out this from by clicking here and faxing it to us. | | Back to Top |
WEBSITE HELPCAREERS AND EMPLOYMENT | | | How can I apply for work at AAA Rental? | | | Please fill out an application in our office located at 3020 W. 167th Street
Markham, IL 60428 - or contact us by phone at 708-210-1200 or 312-666-2100. | | Back to Top |
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